We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed. Due to our dealer agreements, some bikes may not be eligible for shipping.
|Order Amount||Standard Shipping||In-Store Pickup|
|$99 or more||Free||Free|
Please note that some items may be subject to additional shipping and handling charges because of size or weight. Sorry, but we do not ship outside of the Canada.
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
When Will My Order Ship?
We have a dedicated team supporting online orders Monday through Friday and aim to have processing and shipping completed within 48 hours once the order has been placed. Orders ship Monday through Friday excluding holidays. Orders received on Fridays after 12 p.m. or over the weekend will be processed on the following Monday or business day. Questions? Send us a quick email to email@example.com and we’ll respond promptly.
To avoid shipping delays, please be sure to include a street or physical shipping address for delivery. We cannot ship to post office boxes or unconfirmed addresses. We recommend billing and shipping addresses match. Orders deemed suspicious may be subject to cancellation.
We currently use Canada Post as our primary carrier however we may also use other service carriers. Once your order has been processed and shipped, we will provide you with carrier tracking information. Delivery times are usually 3-7 business days with exceptions around holidays. These delivery times are an estimate and can vary based on factors like traffic and weather. These estimates do not apply to oversized items which may require more time to ship.
Do You Ship Outside of Canada?
We currently ship online orders only to locations within Canada.
We strive to ship all orders on time. There may be instances where we’ll have an unexpected out-of-stock item you have purchased. If this happens, we’ll contact you with a notification to determine next steps.
If you have any questions about our shipping rates or policies please contact us at firstname.lastname@example.org.