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Privacy Policy

Last updated: November 30, 2020

Your privacy is important to us at Bike Depot. This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use We understand that you provide Personal Information in the course of doing business with us online, in-store, by mail and by telephone. We use your Personal Information for providing and improving service and website experience. Your continued use of Bike Depot’s services and establishes your acceptance to the collection and use of Personal Information in accordance with this policy. So that you understand how we protect this information, the following is a description of our policies.

Collection of Information

While using our services or, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email, postal address, telephone number, gender, social media information and profile, cycling interests and other information (“Personal Information”). Personal Information is generally kept for Bike Depot business which is primarily used to help us serve you better.

Personal Information will be obtained through an online form required to be completed when making an online purchase or creating an account on, requesting services, booking appointments and subscribing to our email list. The Personal Information collected is used to bill the user for products and services and to ship purchased products. Personal Information will also be collected when making a purchase for products or services in one of our stores. Personal Information is used to send order confirmations, order statuses, and promotional material to our customers. We may use Personal Information to get in touch with customers when necessary. Users may opt-out of receiving email communications by updating your email preferences.

Personal Information is primarily obtained from a form required to be completed when customers request information, products or services, including subscribing to our email list. Personal Information that is collected by Bike Depot is used to bill the user for products and services, and to ship those products. Personal Information is used to communicate on orders, information about Bike Depot, and promotional material to our customers. Personal Information is also used to get in touch with the customer when necessary. Users may opt-out of receiving future mailings by following the directions in those mailings.

Bike Depot may use online surveys which asks website visitors for Personal Information which usually includes contact information (typically the customer’s name and email address) and other demographic information (like postal code, age, gender or cycling interests). We would potentially use this information to better cater promotional offers and content from Bike Depot.

Session Data

We collection information that your browser sends whenever you visit (“Session Data”). This data may include information such as your computers Internet Protocol (“IP”), the type of web browser you’re using, the pages you’ve visited on, the time and date of your visit, the time spent on those pages and other statistics.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to collect information about users and session histories. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not receive our Bike Depot’s full website experience. To learn more about cookies on, have a read through our Cookie Policy.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


Bike Depot employs the use of SSL (secure sockets layer) certificate on to help handle sensitive information such as customer names, phone numbers, addresses, billing information and other Personal Information. This helps create a secure connection between a users web browser and Bike Depot’s website server. The security of your Personal Information is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

This site contains links to other sites. Bike Depot is not responsible for the privacy practices or the content of third party sites or services. If you click on a third party link, you will be directed to that third party’s site. We suggest you to review the Privacy Policy of every site you visit.

Google Analytics & 3rd Party Analytic Tools

Our website uses a tool called Google Analytics and may also make use of other Google Services, including remarketing and advertising. For more information about Google Analytics and these features, go to (“How Google uses data when you use our partners’ sites or apps”). Website users who don’t want their data collected with Google Analytics can install the Google Analytics opt-out browser add-on. To opt out of Google Analytics, go to We (at times) may install other 3rd party analytic tools on to help us better understand how users interact with our website.

Protection of Children’s Privacy

Our services do not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we discover that Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately. If you are under 18, you may use only with the involvement of a parent or guardian.

Opting Out of Communications from Bike Depot

You may choose to not receive online or offline communications from us. To stop receiving emails, exclusive offers and promotions or collateral from Bike Depot, manage your email settings in My Account and contact us.

Periodic Updates to our Privacy Policy

Bike Depot will potentially update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

How to Contact Bike Depot

If you have any questions or concerns about privacy, please contact us. To do so you can send an email to or you can contact us by regular mail at:

Bike Depot
7037 Yonge St, Thornhill, ON L3T 2A6
Telephone: (905) 881-7474